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Owned and operated by Red Light Crew, our team is ready to answer your questions about panels, masks, mats, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days. After your order leaves our facility, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way.
What is your return policy?
If your red light therapy product does not meet your expectations, you can initiate a return within our return window. Please contact our support team with your order number and we will walk you through the process.
Can I exchange my panel or mask for a different model?
Yes, exchanges are available for unused items in their original packaging. Reach out to our team and we will help you find the right red light therapy device for your needs.
What is the difference between your panels and mats?
Our red light therapy panels are designed for targeted use and can be mounted or placed on a surface. Our mats offer a larger coverage area, making them ideal for full-body sessions while lying down.
How do I choose the right red light therapy device?
Consider the area you want to cover and how you plan to use the device. Panels work well for focused areas, masks target the face, and mats provide broader coverage. Our team can help you decide if you need guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Thoughtfully Designed
Every red light therapy device in our lineup is crafted with quality materials and careful attention to detail.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
